Tools, ideas and strategies for building better solutions for your customers.
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Helping your customers find things where they expect them, to create a seamless experience, is not that hard. I dusted off an old but trusty UX technique called card sorting to demonstrate how easy it is. I'm also showing off the "UX Kits Website Deck" to show you how you can use the same approach differently. Check out one of my favourite UX techniques that have remained relevant in our Tin-foil hat world.
Nature can be a source of great inspiration when you're searching for new ideas. The Sneakerfish, "Inspired by Nature" offers a structured method, and set of cards that will help you and inspire your team as they search for innovations. You can find the Sneakerfish Classic, Inspired by Nature card desks at www.snkrfsh.ca along with the Fast 5 cube. #designtools #innovation #experiencedesign #biomimicry #designthinking
An experience that helps you create better experiences? :) The folks from the Event Design collective found a unique and interactive way to introduce you to the world of Event Design [Strategy]. Events have the power to change behavior and inspire - but you have to apply the right strategy. Join me for a sneak peek at the Drawing out Change book and pen from my friends, and the team behind the Event Canvas and the Event Design Handbook.
To find the "moments of truth," you share with customers, you have to analyse and map out their interaction with your brand. These UXPressia's* cheat cards will get you going, and help you build useful personas and customer journey maps in no time. * This is not a sponsored video. Got to http://www.UXPressia.com where you can download these card free of charge! #experiencedesign #UXpressia #UX #CX #customerexperience #design #customerjourneymap #personas
Develop your podcast strategy
Want to take a leap into podcasting? I’ve got something that might help you. Podcasts are hands down my favourite medium – but so many of them fail or fizzle out. This motivated my to draw up a tool that I’ve been using with some of my clients and I hope will help creators as you think about the “why” of your audio creation — especially if you’re an entrepreneurial podcaster. Drop me a note if you found this helpful at all — now go record something.