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Forbes: Where does your generation use the most credit?

Forbes: Where does your generation use the most credit?

REI Store Inventory Journey Map

REI Store Inventory Journey Map

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Personas

Personas

PERSONA GRID: a simple, quick way to start to summarize the information you are learning about the audience you’re addressing. http://leanbrandbook.com/stack/

PERSONA GRID: a simple, quick way to start to summarize the information you are learning about the audience you’re addressing. http://leanbrandbook.com/stack/

Customer Journey Map

Customer Journey Map

Customer Experience Best Practices.

Customer Experience Best Practices.

Cómo construir un Customer Journey

Cómo construir un Customer Journey