Gracjan Kłapa

Gracjan Kłapa

Gracjan Kłapa
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In the previous text I described how to create a Customer Journey Map in few easy steps. Today I’d like to present some examples of inspiring maps which differ in […]

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In the previous text I described how to create a Customer Journey Map in few easy steps. Today I’d like to present some examples of inspiring maps which differ in …

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Customer journey mapping is the process of tracking, observing and describing all the experiences that customers have as they encounter a product, service or set of services, taking into account…

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In the previous text I described how to create a Customer Journey Map in few easy steps. Today I’d like to present some examples of inspiring maps which differ in …

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In the previous text I described how to create a Customer Journey Map in few easy steps. Today I’d like to present some examples of inspiring maps which differ in …

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created by Craig Goebel for Intuit’s TurboTax Personal Pro service from Kerry Bodine's article: The 4 Types of Customer Journey Maps