Customer care

Teladoc Health is hiring home-based member services specialists in the U.S. These full-time work at home positions are available now!

Turning a lead into a customer won't happen overnight. You have to create a customer journey. Part of this journey is creating an exceptional customer experience. Here are 6 strategies that you should be intentional about: 1. Treat customers with respect Sooner or later, when dealing with a large number of customers, it is inevitable to run into a disagreement that just cannot be resolved properly. Anyone who's been in business for a while has had these 'impossible' customers, and it's never…

Customer care phrases

Customer service training that creates customer loyalty is essential to business success. Learn the 6 essential keys to creating customer loyalty.

Live agent assistance tends to be required at pivotal moments in the customer journey. Therefore, it is critical that customer service professionals are able to assist customers quickly and effectively. However, there are a host of reasons why service staff can come unglued, with the customer experience suffering as a result. This infographic from Provide Support examines 15 of the most common reasons that customer service professionals fail to deliver the service standards expected. [Click…

There is nothing more powerful than employees’ passion and initiative to make customers happy to spark long-lasting word of mouth about your brand. Your company is truly only as great as the people who embody the mission of your organization, those who go above and beyond to see the company succeed [...]

Improve your team’s Skills And Abilities For Customer Service with these seven tips. Provide the best experiences to generate loyal customers, and build trust.

There’s been a lot written about the shift from companies focused on customer service and support to companies focusing on customer experience. Customer experience–or, more specifically, customer…

Providing great customer support keeps your customers coming back over and over again. There are a few things that your customer support team should never say to a client. It is important to make your

by Thomas Ripsam and Louis Bouquet There are 10 principles at the heart of any effective customer strategy. These principles are universally applicable, regardless of what industry a company operates in, whether it focuses on a business or consumer clientele, where it does business, or what products and services it offers. [...]