Clarity of vision leads to specific tactics which makes performance management easier!
Journey Map by Desonance
Starbucks Experience Map
Customer Journey Concept for a pitch
85 people from around the world track the process of buying a smart phone. Here's what the journey looked like.
EXAMPLE: Customer Buying Journey - Hospital - User Experience
A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design
Analysis of a service, through the Customer Journey Map by Anna Maggi