User story mapping

Collection by Botsy

29 
Pins
 • 
12 
Followers
STARTUPS -         What is a KPI? - KPI stands for Key Performance Indicator. The clue about its use is in the title, it is a KEY performance indicator, not an ordinary one. KPIs are used to monitor the health of a business and how well the business is tracking to its strategy."

What is a KPI? | An Intrafocus guide to KPIs with samples

STARTUPS - What is a KPI? - KPI stands for Key Performance Indicator. The clue about its use is in the title, it is a KEY performance indicator, not an ordinary one. KPIs are used to monitor the health of a business and how well the business is tracking to its strategy."

Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes
Visual ThinkingTool DesignUser Experience DesignModelo Canvas

Rehash.org: Photo

Tumblr is a place to express yourself, discover yourself, and bond over the stuff you love. It's where your interests connect you with your people.

The 6 Laws of Customer Experience. A great, easy way to improve your customer experience. #CX #CXM
Marketing ServicesMarketing CommunicationsInternet MarketingIt Service Management

Start A Fire

Customer Journey – warum sie so kompliziert ist und sich trotzdem lohnt – OM Kantine. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

Customer Journey – warum sie so kompliziert ist und sich trotzdem lohnt – OM Kantine. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

customer empathy map - Google Search
User Experience DesignCustomer ServiceTool DesignDesign Thinking Workshop

customer empathy map

customer empathy map - Google Search

Infographic: What Is Service Design #infographic #designthinking #servicedesign
Web DesignTool DesignConception D'interfaceModelo Canvas

The 7 Best Content Writing Tips for Beginning Freelancers

Infographic: What Is Service Design #infographic #designthinking #servicedesign

Customer Journey – warum sie so kompliziert ist und sich trotzdem lohnt – OM Kantine

Customer Journey – warum sie so kompliziert ist und sich trotzdem lohnt

It Service ManagementBusiness ManagementBusiness PlanningBusiness Tips

How to Handle Angry Customers (Infographic)

Customers might get angry for a variety of reasons, some justified, some not. This Infographic provides 10 simple tips on how to handle them effectively.

Stakeholder map
It Service ManagementChange ManagementBusiness ManagementBusiness PlanningMando Y Control

Stakeholder map

value stream mapping | visualonepagers.com
It Service ManagementChange ManagementBusiness ManagementBusiness PlanningLean Seis Sigma

value stream mapping

Customer Journey/ Experience Map. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.
Web DesignDesign BlogTool DesignMobile App Design

Customer Journey/ Experience Map. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

How to View your Customer’s Experience: Customer Journey Mapping vs. Customer Lifecycle [Infographic] - Lenati. If you like UX, design, or design thinking, check out theuxblog.com
User Experience DesignCustomer ServiceMarketing And AdvertisingDigital MarketingMarketing Ideas

Get The Best UX/UI Design + User Research Resources Today

How to View your Customer’s Experience: Customer Journey Mapping vs. Customer Lifecycle [Infographic] - Lenati. If you like UX, design, or design thinking, check out theuxblog.com

Web DesignVisual ThinkingThinking DayPhotoshop TutorialAdobe Photoshop

My pet peeve is when companies hard sell. Great post on how to attract individuals by knowing their needs/wants and knowing what a certain type of customer is attracted to.
Marketing OnlineMarketing And AdvertisingInternet MarketingContent Marketing

How to Sell Without Selling

Have you ever heard of the saying: “If your prospects feels like you are selling to them, then you are doing it wrong.” Here's a break down of h

#infographie #persona
Design BlogTool Design

Page not found :(

Vous savez très certainement déjà ce qu’est un persona, je partage cette infographie qui présente une version plutôt harmonieuse d’une fiche de