Anna Wolska
More ideas from Anna
TRY CUSTOMER JOURNEY MAPPING

Customer journey maps are in vogue because they are a visual description of a complex process.

Customer Journey Maps: How Experience Mapping Reveals Invaluable Insights | momentology. If you like UX, design, or design thinking, check out theuxblog.com

Customer Journey Maps: How Experience Mapping Reveals Invaluable Insights Customer journey mapping inspires creative problem solving and helps guide strategic and investment decisions.

Customer-journey-truth-small.png 2,500×2,353 pixels

A Customer Journey Map is used to better understand the entire customer experience and help your organisation to become more customer centric.

Journey maps combine two powerful instruments—storytelling and visualization—in order to help teams understand and address customer needs.

Journey maps combine two powerful instruments—storytelling and visualization—in order to help teams understand and address customer ne